Luggage Storage
Luggage storage
Leave your bags at the hotel until your room is ready or if you want to enjoy Andorra before your departure.
Services and facilities
Services
What the hotel does for you. Some can be booked here and others are requested at reception.
Free Bus Pal-Arinsal
Transfers
Get to the slopes without worrying about the car. There is a free bus available to the Pal-Arinsal station. Check the timetable at reception and organize your ski day as you see fit.
Late Check-Out
Late checkout or early check-in
Subject to availability, you can extend your room's check-out time. 10€/hour. From 3:00 PM, the room's nightly rate applies.
Room with a view
Stay upgrades
Dale un extra de comodidad a tu estáncia. Más amplitud, más estilo, perfecta para disfrutar del entorno desde que abres los ojos.
Winter and Summer Gear Rental
Equipment rental
Rent the perfect gear to enjoy your winter and summer adventures. We offer a wide range of products, from skis and snowboards to bicycles and hiking accessories. Each item is carefully selected to ensure quality and performance. Explore the snow or traverse scenic routes with the best equipment. Enjoy competitive prices and personalized customer service. Get ready to experience unforgettable outdoor adventures, hassle-free.
Massage and Treatment Room
Massages and treatments
Enjoy an oasis of tranquility without having to leave the hotel. Discover our massage and treatment room, a space designed to revitalize your body and mind. We offer a variety of personalized therapies that will help you disconnect and rejuvenate, all in a serene and welcoming environment. Come and immerse yourself in a unique wellness experience.
Pillow menu
Choose the pillow that best suits your rest. We offer a full pillow menu: Comfort pillows • King – High recovery capacity. • Feather – Double down and microfibre filling. • Goblin – Double cotton cover. • Anti-allergy – Double anti-mite cover; antibacterial, antifungal, anti-mite inner fibre. Special pillow • Vis Comfort Cervical – Double anti-mite cover; antibacterial, antifungal, anti-mite inner fibre, with cervical support. Request your preferred pillow at reception or by calling No. 9.
Hotel facilities
Spaces to use during your stay.
Buffet Restaurant
Restaurant
International cuisine with a local essence. Choose from fresh and varied options in a cozy atmosphere. We also offer options for coeliacs and other dietary needs, so you can focus solely on savoring.
Children's Area
Kids area
A space designed for your family's enjoyment. With a ball pit and a playroom so that the little ones can also experience their getaway with fun, comfort, and a smile. (Unsupervised area)
Outdoor Pool
Swimming pool
Refresh yourself with mountain views. In July and August, dive into the hotel pool, relax on the water loungers, and let the tranquility of the surroundings wash over you. Open from 11:00 AM to 7:00 PM
Event Hall
Meeting room
Your corporate meeting in a unique environment. A spacious, modular area ready for corporate events of up to 300 people, with everything you need for work to flow.
Tennis, basketball, and football court
Sports facility
Open from May to October. Reservations required at reception. Request equipment at the reception.
Mini golf
Sports facility
Abiero de mayo a octubre. Previa reserva en recepción. Solicitar material en recepción.
Dining
Restaurant
Bar / Café Relax in our bar and enjoy a wide menu. Hours: 08:00–24:00 h. Buffet Restaurant Wide variety of national and international dishes. • Early breakfast: from 06:00 h. (UPON REQUEST) • Breakfast: 07:30–10:30 h. • Dinner: 19:30–22:30 h. Enhance your plan and enjoy the restaurant more During your stay, you can upgrade your accommodation plan at any time. Upgrades apply to all members of the reservation. Prices are per adult per day, taxes included. Children aged 3 to 11 receive a 50% discount. If you have only booked accommodation, you can add breakfast for €13 (Children aged 3 to 11, €6.50). If you have booked accommodation and breakfast, you can add dinner for €26 (Children aged 3 to 11, €13). Please consult the reception to manage your upgrade. Picnic Request it at reception one day in advance, before 19:00 h. Intolerances Gluten-free and lactose-free options for celiacs and intolerant individuals. Please inform reception staff of any intolerances upon your arrival. Hours are subject to change. For more information, please consult the reception.
Practical information
Good to know.
Tickets and passes
From other companies. Ask about them at reception.
Bike Park Pass
Experience
The Bike Park in Pal Arinsal is undoubtedly a landmark for riders seeking adrenaline, for those who need to experience circuits that are part of the World Cup. The Bike Park will open daily from June 20 to September 13. In autumn, it will open on weekends, from September 19 to October 12.
Entradas Mirador Solar de Tristaina en Ordino-Arcalís
Experience
El mirador, uno de los más altos de la Reserva de Biosfera de Ordino, se concibe como reloj solar en el que el mástil central, de 27 metros e inclinado a 42,55º, marca la hora sobre la propia circunferencia. Este mirador 360, otorga una inclinación corresponde a la latitud exacta del punto donde se encuentra el mirador según las coordenadas geográficas. La idea de convertir el mirador en el reloj solar no fue inicial, sino en una segunda fase del proyecto. Se decidió rendir un homenaje al significado de Arcalís como montaña solar y al libro homónimo de Bonaventura Adellach. En este exponía el descubrimiento que realizó en esta montaña en relación con el calendario solar que utilizaban los pastores primitivos para tener noción del tiempo. Disfruta de las mejores fotos del Mirador Solar de Tristaina.
Sale of activities, tickets, passes
Experience
From the comfort of our hotel, you can easily purchase your tickets to attractions such as: - Caldea - Naturland - Cirque du Soleil - Grandvalira Our team is here to help and advise you on everything you need to enjoy an unforgettable experience.
Mirador del Roc del Quer
Experience
El Mirador Roc del Quer es uno de los sitios que nunca olvidarás. Vistas panorámicas que quedan grabadas en la retina para siempre y que, en este caso, son mucho más que eso: disfruta de la experiencia completa de estar suspendido en el aire, como si los Pirineos te abrazaran. Este mirador se ha convertido ya en uno de los lugares más famosos de Andorra. ¡No te lo puedes perder!
Caldea Tickets
Experience
Discover Caldea, the largest thermal center in southern Europe, and enjoy a unique wellness experience in the heart of the mountains. Relax in thermal waters, indoor and outdoor lagoons, jacuzzis, Roman baths, saunas, and relaxation areas with spectacular views over Escaldes-Engordany. Choose your ticket, check availability, and purchase it directly from this totem quickly and easily. An ideal experience to disconnect, recharge energy, and complete your stay in Andorra.
Hiking
Experience
Experience an unforgettable guided hiking adventure with Nexta Experience. Discover breathtaking landscapes as an expert guide accompanies you, sharing their knowledge about the local flora and fauna. They will take you on paths suited to your level and help you connect with nature. Perfect for everyone, whether you're a beginner adventurer or an experienced hiker, get ready for a unique adventure!